FAQs
💼 The Essentials
For those “just the facts” folks.
I accept payments via credit/debit card, PayPal, Venmo, or Zelle – whichever is easiest for you. Invoices include simple instructions for each option.
I send invoices via email after work is completed, or monthly for ongoing packages. For one-time fixes, I typically invoice at the end of the task. For larger flat-rate or recurring work, we’ll set a clear billing schedule up front.
Yes, I can provide a simple service agreement for larger or ongoing work. For smaller tasks or hourly projects, we’ll keep it straightforward – no complicated paperwork.
Absolutely! Some of my favorite clients started with a small fix and grew into full support relationships. Whether you need a one-time project or ongoing care, I’m here for the long haul.
Yes! I take on full website projects and typically quote these as flat-rate packages based on the size and scope of the site. Reach out to tell me what you’re envisioning – I’ll ask the right questions and send a clear proposal.
Yes! I’ve spent 15+ years working on all types of eCommerce platforms, including Magento and Shopify. While WooCommerce isn’t my primary focus, I can usually help there too. Let me know what you’re using, and I’ll let you know if it’s a good fit.
🛠️ Getting Started & Working Together
New here? I got you.
It depends on the task, but usually I’ll need access to your website (WordPress login), hosting or cPanel access, and any relevant accounts like Google Analytics or your email marketing platform. Don’t worry – I’ll send a checklist when we begin.
Yes! I offer one-hour minimums for small tasks, fixes, or advice. It’s a great way to get something off your plate without a long-term commitment.
Nope. You’ll never be billed for quick emails, questions, or our first conversation. I believe in open, honest communication – and that starts with not nickel-and-diming you for saying hello.
Not at all. Whether you’ve got a full list or just a vague “something’s broken,” I’ll help you sort it out and make a plan.
Absolutely. I can help wrangle your theme, customize the layout, fix formatting issues, and make sure everything works the way you expected. You don’t have to figure it out alone (or regret clicking “Activate Theme” ever again).
Yes – and I’m so sorry that happened. I hear this more often than I should, and I make it a point to be responsive, honest, and transparent from day one. I show up, I communicate, and I follow through. Every time.
📊 Reporting & Audits
Numbers, insights, and improvement plans without the headache.
KPI (key performance indicators) is an analytics report that includes:
- Website traffic & visitor behavior (via Google Analytics)
- Top landing pages or blog posts
- Newsletter signups or subscriber activity (if connected)
- Notable trends or concerns, explained in plain English
- Actionable suggestions or improvements, if needed
Each month, I run your site through tools like GTmetrix and Google PageSpeed Insights (mobile + desktop) to look at speed, load time, and technical issues. You’ll get:
- A visual scorecard of your site’s performance
- Notes on what’s working and what isn’t
- Suggestions + a quote if you want me to improve anything
I’ll review your site for accessibility best practices like text contrast, keyboard navigation, image alt text, heading structure, and more. You’ll get a simple report with my findings, plus suggestions (and a quote) for making your site more usable for all visitors – including those using screen readers or assistive tech.
🧩 Tech-Confused But Curious Club
Yes, you can ask that. No, it’s not a dumb question.
Absolutely. You don’t need to have the problem diagnosed – that’s my job. Just tell me what’s acting weird or not working, and I’ll take a look.
Yes! I speak fluent “non-tech.” I’ll explain things in plain English – no confusing jargon, no judgment.
I do both! I don’t create fully custom designs from scratch, but I can help plan your layout, style your pages, and customize the look to fit your site and your audience – all with a clean, mobile-friendly finish.
Been there. No shame. Whether you broke something or just feel stuck, I’m here to help clean things up and get it working again – no judgment, just fixes.
🤓 Fun But Still Useful
It’s a vibe.
You can… but I might be asleep. If it’s urgent, I’ll help as soon as I can. For ongoing clients, you get priority support – just maybe not in pajama hours. 😴
Never. Messy websites are my love language. Bring me your chaotic code, your weird plugins, your ancient theme from 2014 – I’m here for it.
Ideally, yes. Life’s too short for bad vibes.
Tempting… but I’ll stick to the usual payment methods for now. (But if you have cat photos – absolutely yes.)
